Service Level Agreement Iata
In addition, these guidelines are intended to provide guidance to airport owners, operators, regulators and/or third parties: ADRM sets the basic IATA-ACI standards and materials for the airport industry, which are generally recognized and applied worldwide. ADRM is the most comprehensive manual for all aspects of airport planning, capacity definition and facility design. It includes the concept of service level – a key criterion for the development of passenger terminal facilities or for the evaluation of service rendered. IATA – ACI are the initiators of the LoS concept and therefore better understand how to apply it properly. The purpose of these guidelines is to allow for discussions between all parties to ensure that the airport is operated in a consistent and balanced manner, taking into account not only spatial requirements, but also demand, processing rates and perceived quality of service. This is no accident. The agreement has been constantly improved for several years by industry experts. In the late 1950s, when airlines focused on the primary mission of passenger and cargo transport, ground-handling companies began providing services to meet the increased requirements for safe and efficient services. A group of airlines in Europe identified the need to establish a standard for cooperation in the provision of services at airports, either bilaterally or bilaterally. In 1988, the IATA Ground Handling Council (IGHC) was held in Montreal, replacing the Airport Handling Committee. Since then, the Aviation Service Agreements Group (AGSA) has been working annually to improve and update the SGHA. The AGSA Task Force is made up of commercial and operational experts who participate in stopover assistance contracts and are represented by airlines, stopover assistance companies and airports.
The ACI document,Best Practice Guidelines – Airport Service Levels Agreement Framework contains a series of recommendations for the development of a contractual framework for service level agreements between airport owners, operators, regulators and/or third parties. This framework has been integrated and referenced in the new IATA Airport Development Reference Manual (ADRM – 10th edition), created in collaboration with the ACI. With the development of the sector, the complexity of air transport and the introduction of new technologies, the SGHA will be modernized to reflect changes in the business environment. The updated agreement is submitted every five years to IGHC members who vote in favour of the adoption of the amendments. This adds great value to the effectiveness of the agreement. Among the users of the agreement, we often discuss the need (or anger) for a new version. But at the end of the day, most people agree that it`s important to do business with the latest and most accurate tools available.